If a student has concerns related to teaching /online portal/ classroom situations or administrative actions, he/she should contact the head of faculty or administrative staff member(s) by writing WhatsApp at +91 9167146714 or sending an email to [email protected] of the institutions with whom he/she has a conflict.
How complaints will be treated?
We will communicate with you via call immediately after receiving your complaint, max within 2 days you will get a response by call / WhatsApp or email.
It may be possible to resolve the concerns with or without the need for formal institutional action. However, if the student’s complaint is not resolved satisfactorily, or if the complaint cannot be resolved by contacting the head of faculty or administrative staff member(s), the student should proceed to step 2.
The student should file a complaint by writing on WhatsApp at +918108557000 or +919167146714 or +91-9167446744. After receiving a complaint through our concerned staff will review the submitted materials and contact the submitter for any required additional information or clarifications. Complaints will be treated confidentially. We will then send a copy of the complaint to our board of advisors against which the complaint has been filed and ask for a response within one to three weeks, as per the life-threatening complaints or any other nature of the submitted complaint. After receiving the response, our concerned staff will determine whether the institution’s student complaint process has been followed and exhausted and what additional steps or follow-up may be taken for the resolution of the complaints through the court system in India. If you have additional questions about the complaint process or want to clarify that your individual complaint is reviewable by us, please feel free to write an email at [email protected]
Any student that wishes to make a complaint to ACCA regarding your institution will be advised to follow your institution’s complaints procedure first. If the complaint is not handled to their satisfaction, the student then has the option to escalate their complaint to ACCA. If a student has exhausted both your complaints process and ACCA’s, they can escalate to the appropriate regulator. Details of which can be found on the ACCA website at the following link: https://www.accaglobal.com/gb/en/footer-toolbar/contact-us/unhappy.htm